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Delivery Information
Dispatch
Stock permitting, we aim to dispatch your order within 2 working days of receipt. If an item is temporarily out of stock, we will notify you of the delay and will dispatch it as soon as it arrives. If the delay is likely to be more than 5 working days, we will contact you to see if you would still like us to send the order to you.
If we receive incorrect billing or credit card account information the processing and subsequent dispatch of your order can be delayed. Once your credit card has been approved your order will be dispatched by the method that you have chosen. The goods are dispatched from our distribution centre outside Belfast.
Delivery
Choose the delivery option that brings your new clothes to you in the time frame that you need them.
We must have a complete address to guarantee delivery. A day time phone number is needed in case of problems. Some carriers require a signature on receipt to ensure safe arrival.
Options
Our distribution agent uses a number of different companies to ensure that we are providing the best possible service to our customers. These delivery companies are reviewed regularly to ensure that they continue to provide the service that we require for you. Those currently being used are Royal Mail and country of destination national postal service or Parcelforce or DHL.
- Standard Delivery UK £5.00 Aims to arrive within 4 working days of dispatch.
- Express Delivery UK £10.00 Aims to arrive within 48 hours of dispatch. (2 working days).
- Standard Delivery Europe £ 6.00 Aims to arrive within 8-10 working days of dispatch.
- Express Delivery Europe £ 30.00 Aims to arrive within 48 hours of dispatch. (2 working days.
- Express Delivery Rest of the World £ 50.00 Aims to arrive within 5-7 working days of dispatch.
We know that a number of companies offer free postage and/or free returns. We did consider offering this but the costs would have to be absorbed elsewhere and at the end of the day that would mean that the price of the clothes would go up. This would result in the customers who bought and kept clothing subsidising the customers who bought and returned clothing. That didn’t seem fair so we decided to keep the costs of postage as a separate item and to keep the whole transaction more transparent.
Important Delivery Information
Outside of the UK, local import duties and/or taxes may be payable upon receipt. These are your responsibility.
All overseas deliveries may be affected by Customs and Excise delay. The Professional Bump cannot be held responsible for any delays outside of its control.
Failure to Deliver Within Specified Timeframe
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date of delivery.
However, it is very unusual for our customers not to receive their order within the time frame specified for each delivery method. But if your parcel does not arrive, please email us a thegirls@theprofessionalbump.com and we shall investigate immediately and will keep you fully updated.
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Orders and Stock Availability
By placing an order via this website, you are making an offer to The Professional Bump to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Professional Bump for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Once your order has been placed, you can keep track of its progress on line. Once logged in, please view your order in your order history and the status will be displayed.
You can check on line to see if the items you require are in stock. The table on the product page will display the current availability. Do remember that between you viewing the product page and your order being received by us, there is a chance that availability may change and on the rare occasion, that it may go out of stock.
If something is out of stock, we will always give you the best information that we can on anticipated delivery dates. If we are subsequently unable to restock with that item, we will tell you as soon as possible, by email or telephone. Dependant on your specific instructions, we will then make every effort to ensure that you receive a prompt refund of the price of the one or more items of clothing (the handling charge may not be refundable if a part order has been dispatched).
Regrettably, we cannot ensure that all items are available all of the time. We do try our best. Some items are simply more popular than we predict and sell out quicker than we can anticipate. Lead times in this industry are annoyingly long which means that if our supplier is out of stock we may not be able to fulfil that part of your order.
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Guarantee and Returns Policy
My guarantee
I hope that you enjoy your new clothes but if you decide not to keep them, you may return them to us within 14 days of the date of dispatch.
How to Return or Exchange
1. You do not need to telephone or email us when you return an item to us.
2. Details of the returns address are included in your package. In the event that you misplace that sheet, the returns address is The Distribution Solution, TDS House, 11 Kilbride Road, Doagh, Ballyclare, Co Antrim. BT39 0QA. Northern Ireland.
3. Indicate clearly whether you would like an exchange or a refund. Please take the time to complete the form to explain why you are returning the item(s). This will help us to address any problems that may be apparent to you but not to us.
4. Please take your parcel to your nearest Post Office. Please obtain and retain Proof of Postage because we do not accept responsibility for items lost in transit. We recommend that you send returns by recorded delivery. Goods are returned to The Professional Bump at your own expense.
5. We will confirm in writing when your returns parcel has been received and processed. Your refund credit, cheque or exchange order (if in stock) should be received by you 10-15 working days after you return the goods to us. Please note that we do not refund shipping charges.
6. If you return an item on which you received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. Please note that we can only accept returns if they are in the original packaging, unused and in a resaleable condition with all their tags attached.
Legal Statement on Returns
Under the Distance Selling Regulations, if you are contracting with The Professional Bump as a consumer, you have the right to cancel your contract at any time within 7 working days of receipt of the goods you ordered. In this case you will receive a full refund of the price paid for the goods in accordance with our refund policy.
To cancel a contract you must notify us in writing and return the product to us immediately, in the same condition in which you received it and at your own cost and risk.
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Size
We stock clothing from several different collections. Some are sized 8, 10, 12 etc. Others are sized S, M, L etc. The table below is based on their guidance. In any event, all maternity clothing should be bought based on your pre-pregnancy size.
UK 8 10 12 14 16 18 20
US 4 6 8 10 12 14 16
Eur 36 38 40 42 44 46 48
XS S M L XL (approx sizes)
If you were between two sizes pre-pregnancy we recommend that you opt for the larger of the two sizes. Most maternity wear has a degree of “give” and the material will adapt to fit your body.
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Privacy and Security
Privacy and Data Protection
I have created this privacy statement in order to demonstrate my firm commitment to your privacy online. The following statement discloses The Professional Bump’s information gathering and dissemination practices for this web site.
Your IP Address
We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is used to help identify you and gather broad demographic information about you.
Cookies
Our Site uses cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password so you do not have to re-enter it each time you visit our Site, and for other purposes relating to your transactions on the Site. Under current legislation, websites are obliged to make users aware that they can set their computers to reject cookies. There are instructions on how to do this on www.aboutcookies.org . However, you should be aware that The Professional Bump website (in common with most other shopping websites ) will not work without cookies.
Information We Request Directly From You
In completing the various forms on the Site, you give us contact information (e.g. name, email address) and demographic information (like your postcode, age or income level). Our order forms require financial information (like your account or credit card numbers) as well.
How we use contact information
Your contact information is used to contact you when necessary in connection with transactions entered into by you on our site. Your contact information is used to send you information and offers from our company and promotional material from some of our partners. We carefully select the information we send and make sure that it offers real value to you, such as discounts or exclusive offers.
How We Use Financial Information
Financial information that is collected is used to check your qualifications and bill you for products and services.
We will not share financial or unique identifier information with third parties without your prior consent. When you make a purchase on the Site, your consent is given to provide your financial or contact information to those third parties necessary to process your transactions with us, such as credit card companies and the companies that handle shipping on our behalf.
How We Use Demographic Information
We use this information to tailor this Site to the interests of our users. This information is shared with advertisers only on an aggregate basis so that they can tailor advertisements to the appropriate audience.
Occasions When We Share Your Personal Data
Our starting point is that we do not share your personal data. However, as ever, there are some exceptions to this position.
There are only four circumstances where we may share some of your data with others:
- With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service that we provide to you. In these instances, we provide them with only the information they need to perform their function.
- In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
- To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
- We do occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at thegirls@theprofessionalbump.com with your account number, which can be found when you log into your account or in the top right hand side of any of your orders.
Data Over The Internet
The internet is a global network. There are therefore cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with The Professional Bump, that you are agreeing and authorising us to process data in this way.
Other Sites/Third Parties And Their Privacy Policies
This Site may contain links to other sites. The Professional Bump is not responsible for the privacy practices or the content of such websites or for their privacy policies and practices of other third parties.
Your Disclosures in Chats and Message Boards etc
This Site may make available to its users, chat rooms, forums, message boards, and/or news groups at various times. Please remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Our Security Precautions
This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today, for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
How You Can Update Your Personal Information
This Site gives users the opportunity to change and /or modify the information that you have provided to us.
Further Information
If you have any questions or concerns about this privacy statement, the practices of this site or your dealings with the website, you can contact us at legal@theprofessionalbump.com.
You can also send us mail to:
The Data Protection Office,
The Professional Bump,
1 Colven Mews,
Carrowreagh Road,
Belfast,
BT16 1QT.
Northern Ireland
Alternatively you can call us on 0845 026 1994. Our office is open between 0900h and 1800h.
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Website Security
All The Professional Bump online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication the Secure Socket Layer (“SSL”) technology. This means that you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce and is certified by Protex, one of the world’s most respected certification bodies for Internet firms.
If you have any questions concerning our credit card security policies, please call us on 0845 026 1994.
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Payment
The Professional Bump currently accepts several methods of payment to accommodate your needs, to include Visa, Mastercard, Delta and Switch. At the moment, we only accept payment in pounds sterling (£).
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About Us
As a commercial lawyer who worked full time through three pregnancies, I struggled to find appropriate clothing to maintain my professional image. I know how important it is to feel dressed to carry out your role and to ensure that people continue to see you as a professional, and not somehow as a less authoritative, less capable person.
Regardless of your position in the business world, you need to continue to feel that you present a professional figure in the workplace and that you are treated with the respect that is due to you. Dressing appropriately helps you mentally to maintain that position in your own head and thus gives out the right messages to those with whom you interact.
Our Goal
Born out of my frustration, The Professional Bump brings together some of the best maternity labels available worldwide. The time pressured, working mum-to-be can now select stylish, elegant maternity wear for the office at the click of a button.
I want you to be able to work right through your pregnancy feeling stylish, fashionable and comfortable. I have selected flattering designs that will make you feel attractive and that I would have relished wearing when I was pregnant
Celebrate your new shape!
Go to work feeling good about the way you look. Pregnancy will give you that unique inner glow. The Professional Bump will add to that glow as our designs enhance your professional image, maintaining your confidence in the work place.
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General Information
Terms and Conditions
This is all the legal detail that not only am I advised I need, but that my years as a lawyer tell me that I need.
Set out below are the rules or terms (“Terms”) that govern the use of The Professional Bump website. By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. The Professional Bump reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Please check these pages of the Site regularly. If you violate these Terms, The Professional Bump may terminate your use of the Site, bar you from future use of the Site, cancel your order, and /or take appropriate action against you.
Permitted Use
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review or to purchase merchandise for your own personal use, unless otherwise specifically authorized by The Professional Bump to do so. The content and software on this Site is the property of The Professional Bump and /or its suppliers and is protected by the law of Northern Ireland and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.
User Contributions to the Site
There are many opportunities for you to contribute to the Site. These include, among others, uploading your user profile, participating in chats, using our bulletin boards, etc which collectively we call content (“Content”). The Professional Bump is not liable or responsible for any Content provided by its users or other third parties to the Site (“User Content”). The contributions of third parties do not necessarily represent the view or opinions of The Professional Bump. The Professional Bump will make every effort to fully audit all user contributed content and will only publish this content once approved by The Professional. If for any reason, unsavoury or offensive content is found on the website, The Professional Bump takes no responsibility for this content but will review and /or remove this content as soon as possible once notified. To notify The Professional Bump with regards any content on this site please email info@theprofessionalbump.com. Users can be held liable for any illegal or prohibited User Content they provide to the Site, including among other things, infringing, defamatory or offensive materials. If you discover this kind of material on the Site, please notify us at legal@theprofessionalbump.com. We will investigate your claim and may then take the actions deemed appropriate.
Link and Search Results
The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. The Professional Bump has no control over these sites or the content within them. The Professional Bump cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and /or inoffensive. The Professional Bump does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact on your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against The Professional Bump for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us at legal@theprofessionalbump.com and we will investigate your claim and take any actions we deem appropriate in our sole discretion.
Prohibited Content
The following is a partial list of the kind of Content which is illegal or prohibited on the Site. It includes Content that:
- Is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
- Could be harmful to minors;
- Harasses or advocates harassment of another person;
- Involves the transmission of “junk mail”, “chain letters” or unsolicited mass mailing or “spamming”;
- Promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
- Promotes an illegal or unauthorised copy of another person’s work, such as providing pirated computer programmes or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
- Contains restricted password only pages, or hidden pages or images (those not linked to or from another accessible page);
- Displays pornographic or sexually explicit material of any kind;
- Provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
- Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy or providing or creating computer viruses;
- Solicits passwords or personal identifying information for commercial or unlawful purposes from any other users; and
- Engages in commercial activities and /or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.
Offline Content
Although The Professional Bump cannot monitor the conduct of its Users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without their prior explicit consent.
No Commercial Use
The bulletin board, chat and other areas of the Site may not be used by our visitors for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling maternity clothing of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
Access and Interface
You agree that you will not use any robot, spider, other automatic device or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of The Professional Bump website. You agree that you will not take any action that imposes an unreasonable or disproportionally large load on our infrastructure. You agree that you will not copy, reproduce, alter modify, create derivative works or publically display any content (except for your own personal, non-commercial use ) from our website without the prior expressed written permission of The Professional Bump.
Unauthorised Use of the Site
Illegal and/or unauthorised uses of the Site, including, but not limited to, unauthorised sales, unauthorised framing of or linking to the Site, or unauthorised use of any robot, spider or other automated device on the Site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.
Violation of the Terms
You understand and agree that in The Professional Bump’s sole discretion, and without prior notice The Professional Bump may terminate your access to the Site, cancel your order or exercise any other remedy available and remove any unauthorised User Content, if The Professional Bump believes that the User Content you provided has violated or is inconsistent with these Terms of Use, has violated the rights of The Professional Bump, another user or the law. You agree that monetary damages may not provide a sufficient remedy to The Professional Bump for violations of these Terms and you consent to injunctive or other equitable relief for such violations. The Professional Bump may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. The Professional Bump is not required to provide any refund to you if you are terminated as a User if you have violated these Terms of Use. For more information about how we handle copyright infringements on the Site, please see our Copyright Policy.
Privacy
We believe that your privacy and the privacy of all our users is important. Please review our Privacy Policy.
This policy applies to all information you supply to The Professional Bump on the Site. If you post any original Content other than specific User information to the Site, by electronic mail or otherwise, we will treat it as non-confidential and non-propriety to you. By posting it to the Site, you authorise us to use or allow others to distribute, reproduce or otherwise use the Content. The Professional Bump is not liable for any lost data resulting from the operation of our Site and /or the enforcement of the Terms. We urge all users to maintain their own back up versions of any content they submit to the Site. Your Professional Bump account information is not posted on the Site for others users to view and is subject to our Privacy Policy.
Other than in your registration form, or when entering a contest on the Site that is sponsored by us, you should not post information about yourself on the Site in your profile or while otherwise using the Site that can be used to identify you, your home or work address, phone numbers, pagers, email address or other information. The Professional Bump cannot prevent such information from being used in a manner that violates these rules, the law, or your personal privacy and safety. By posting such information on the Site, you violate these Terms of Use and you assume the risks and sole liability for the results of such posting.
Export Controls
Software for this Site is further subject to UK export controls. No software from this Site may be downloaded or otherwise exported or re-exported into or to a national or resident of any other country to which the UK has embargoed goods. By downloading or using the Software, you represent and warrant that you are not located in, under the control of, or are a national or resident of any such country or on any such list.
Copyright Policy
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a licence, express consent, valid defence or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrighted material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy of publicity rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users’ rights to use and/or of access to this Site. We may also, in our sole discretion, decide to terminate a user’s rights to use or to have access to the Site prior to that time if we believe that the alleged infringement has occurred.
Disclaimers
The Professional Bump does not promise that the Site will be error-free, uninterrupted, for that it will provide specific results for use of the Site or any Content, search or link on it. The Site and its Contents are delivered on as “as-is” and “as-available” basis. The Professional Bump cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. The Professional Bump disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. The Professional Bump will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental and punitive and consequential damages.
The Professional Bump makes no guarantee of any specific result from the use of this Site or use of The Professional Bump service.
The Professional Bump disclaims any and all liability for the acts, omissions and content of any third party users, The Professional Bump users, advertisers and /or sponsors on the Site, in connection with The Professional Bump service or otherwise related to your use of the Site and/or The Professional Bump service. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to The Professional Bump at legal@theprofessionalbump.com. The Professional Bump may investigate the claim and take appropriate action, in its sole discretion.
Limitation on Liability
Except in jurisdictions where such provisions are restricted, in no event will The Professional Bump be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if The Professional Bump has been advised of the possibility of such damages.
Disputes
If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed by the laws of Northern Ireland. You agree to submit to the exclusive jurisdiction of the courts of Northern Ireland.
The Site and the Terms have been designed and drafted for use within the UK and under the laws of Northern Ireland. Whilst we are happy to provide clothing to and to answer enquiries for outside the UK, we give no warranty, either express or implied, that the use of the Site or the placing of any order via the Site from outside the UK complies with any applicable non-UK laws or regulations. If you choose to access the Site from other locations, you are responsible for compliance with any local laws if and to the extent local laws are applicable.
Indemnity
You agree to indemnify and hold The Professional Bump, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
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Contact Me
I am always delighted to hear from you. Please let me know if our levels of service or the quality of our clothing does not meet your expectations.
However, if your experience is good, please let me know and share it with us and other customers.
There are 3 ways to contact us:-
- By phone on 0845 026 1994.
- By post at
The Professional Bump,
1, Colven Mews,
Carrowreagh Road,
Belfast,
BT16 1QT
Northern Ireland.
3. By email on the form below. I will try to revert to your email within 48 hours of receipt but it may take me longer if we are very busy for some reason.
I look forward to hearing from you,
Melanie
Melanie McKelvey
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