Dispatch
Stock permitting, we aim to dispatch your order within 2 working days of receipt. If an item is temporarily out of stock, we will notify you of the delay and will dispatch it as soon as it arrives. If the delay is likely to be more than 5 working days, we will contact you to see if you would still like us to send the order to you.
If we receive incorrect billing or credit card account information the processing and subsequent dispatch of your order canbe delayed. Once your credit card has been approved your order will be dispatched by the method that you have chosen. The goods are dispatched from our distribution centre outside Belfast.
Delivery
Choose the delivery option that brings your new clothes to you in the time frame that you need them.
We must have a complete address to guarantee delivery. A day time phone number is needed in case of problems. Some carriers require a signature on receipt to ensure safe arrival.
Options
Our distribution agent uses a number of differnt companies to ensure that we are providingthe best possible serviece to our customers. These delivery companies are reviewed regularly to ensure that they continue to provide the service that we require for you. Those currently being used are Royal Mail and country of destination national postal service or Parcelforce or DHL.
We know that a number of companies offer free postage and/or returns. We did consider offering this but the costs would have to be absorbed elsewhere and at the end of the day that would mean that the price of the clothes would go up. This would result in the customers who bought and kept clothing subsidising the customers who bought and returned clothing. That didn't seem fair so we decided to keep the costs of postage as a separate item and to keep the whole transaction more transparent.
Important Delivery Information
Outside of the UK, local import duties and/or taxes may be payable upon receipt. These are your responsibility.
All overseas deliveries may be affected by Customs and Excise delay. The Professional Bump cannot be held responsible for any delays outside of its control.
Failure To Deliver Within Specified Timeframe
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date of delivery.
However, it is very unusual for our customers not to receive their order within the time frame specified for each delivery method. But if your parcel does not arrive, please email us at thegirls@theprofessionalbump.com and we shall investigate immediately and will keep you fully updated.